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Professional Development

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Two women collaborating at a desk in a bright office, one standing and showing something on a laptop while the other sits and writes in a notebook.

New Supervisor (Fredonia) - 3221

Register by 5/19/26 to receive a $200 discount for each registration
$1,450.00 $1,250.00
A woman with curly hair sits on a couch, listening attentively while another person, seen from behind, gestures as they speak—suggesting a counseling or serious conversation in a bright room.

De-escalation in Practice (Olean) - 4214

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm

In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

$299.00
A woman with curly hair sits on a couch, listening attentively while another person, seen from behind, gestures as they speak—suggesting a counseling or serious conversation in a bright room.

De-escalation in Practice (Fredonia) - 4218

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm

In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

$299.00
Two people reviewing and signing a contract on a clipboard at a wooden table, with sunlight coming through a window and a calculator nearby.

Legal & Ethical Repsonsibilities for Supervisors (Fredonia) - 3246

This 2-day course will cover many legal and ethical responsibilities of supervisors:

• Employment laws and workplace compliance basics.

• Documentation, fairness, and consistent discipline.

• Recognizing and preventing harassment and discrimination.

Class will meet on Tuesdays, June 9 and 16, 9 a.m. - 4:30 p.m.

$699.00 $499.00