Professional Development

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm

In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and cofidence when tension runs high.

De-Escalation in Practice: Using Assertive Language and Presence to Promote Calm

In emotionally charged situations, how we show up matters just as much as what we say. This interactive workshop focuses on the practical side of de-escalation by strengthening your emotional intelligence, refining your language choices, and using non-verbal presence to promote calm. Through discussion, structured practice, and guided reflection, you’ll gain tools to respond with clarity and confidence when tension runs high.

This 2-day course will cover many legal and ethical responsibilities of supervisors:

• Employment laws and workplace compliance basics.

• Documentation, fairness, and consistent discipline.

• Recognizing and preventing harassment and discrimination.

Class will meet on Tuesdays, June 9 and 16, 9 a.m. - 4:30 p.m.

During this three-day program participants will be introduced to Lean Six Sigma and the DMAIC process (Define, Measure, Analyze, Improve, Control). Participants will work in teams on specific process improving problems and how to present their improvement strategies for consideration by management.

Class will meet 6/2 - 6/4, 8:30 a.m. - 4:30 p.m.